Terms of Service

1. Acceptance of Terms

By accessing or using the SenLobby visitor management platform (“Service”) at senlobby.ai, you (“Organization” or “User”) agree to be bound by these Terms of Service (“Terms”). If you are accepting on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, do not use the Service.

2. Description of Service

SenLobby provides a cloud-based visitor management platform for preschools, childcare centers, and educational organizations. The Service includes a digital sign-in kiosk, visitor log management, emergency evacuation lists, reporting tools, student roster management, and team access controls.

3. Account Registration and Security

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your login credentials
• You must notify us immediately at hello@senlobby.ai if you suspect unauthorized access to your account
• You are responsible for all activity that occurs under your account
• Each account is for a single organization. You may not share accounts across unrelated organizations

4. Acceptable Use

You agree to use the Service only for lawful purposes. You may not:

• Use the Service for any illegal purpose or in violation of applicable laws
• Input false, misleading, or fraudulent visitor information
• Attempt to gain unauthorized access to other Organizations’ data
• Interfere with, disrupt, or overload the Service infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools (bots, scrapers) to access the Service without prior written consent
• Resell, sublicense, or provide access to the Service to third parties
• Use the Service to collect visitor data for any purpose other than your organization’s visitor management

5. Data Ownership and Responsibility

• Your data: All visitor logs, student rosters, and organization data you enter remain your property. SenLobby does not claim ownership of your data
• Your responsibility: You are responsible for the accuracy and lawfulness of data entered into the Service, including obtaining any required consents from visitors or parents
• Children’s data: If you input student information, you confirm you have lawful authority to do so and have obtained any required parental consents under COPPA and applicable state law
• Visitor data: By deploying the kiosk, you take responsibility for informing visitors that their sign-in information will be recorded and stored

6. Visitor Consent and Disclosure

Organizations using the SenLobby kiosk are responsible for ensuring visitors are informed that their personal information (name, visit type, time of visit) is being recorded. This may be accomplished through:

• A visible notice posted near the kiosk
• A disclosure displayed on the kiosk sign-in screen
• Inclusion in your organization’s visitor policy

SenLobby is not responsible for an Organization’s failure to provide adequate notice to visitors.

7. Fees and Payment

• The Service is offered on subscription plans as described on our pricing page
• All plans include a 14-day free trial with no credit card required
• After the trial, continued use requires a valid subscription
• Subscription fees are billed monthly and are non-refundable except as required by law
• We reserve the right to change pricing with 30 days’ notice to existing customers
• Failure to pay may result in suspension or termination of your account

8. Service Availability and Support

• We strive for high availability but do not guarantee 100% uptime
• Scheduled maintenance will be communicated in advance where possible
• Support is provided via email at hello@senlobby.ai
• Response times vary by plan tier

9. Intellectual Property

SenLobby and its licensors own all intellectual property rights in the Service, including the software, design, trademarks, and content. These Terms do not grant you any rights to use the SenLobby name, logo, or trademarks without prior written consent. You retain ownership of all data you input into the Service.

10. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party in connection with the Service, and to use such information only for the purposes of performing obligations under these Terms.

11. Termination

• By you: You may cancel your account at any time from your billing settings. Cancellation takes effect at the end of the current billing period
• By us: We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or conduct that harms the Service or other users
• Data after termination: Your data is retained for 30 days after account closure, then permanently deleted. Export your data before cancelling

12. Disclaimer of Warranties

The Service is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. SenLobby does not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

13. Limitation of Liability

To the maximum extent permitted by law, SenLobby’s total liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to SenLobby in the 12 months preceding the claim. SenLobby shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

14. Indemnification

You agree to indemnify and hold harmless SenLobby and its affiliates from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights including privacy and data protection obligations.

15. Governing Law and Disputes

These Terms are governed by the laws of the United States and the State of your Organization’s primary place of business, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration, except that either party may seek injunctive relief in a court of competent jurisdiction.

16. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days’ notice of material changes via email or in-app notification. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

17. Contact